Rating 5/5 Stars "Thank you for your great course, great support, rapid response and excellent service."Ready to Master ISO 20000 IT Service Management?
Your IT division provides services, yet you lack the means to validate their quality. When your enterprise competes for significant corporate or governmental tenders, rivals holding the iso 20000 certification possess a distinct competitive edge. While you are preoccupied with internal crises, your firm loses potential income because your IT service management does not have a worldwide, verifiable mark of excellence. That inefficiency ends today. This is far from a theoretical seminar that merely recites the requirements of the iso 20000 standard. Our iso 20000 training curriculum is developed by authorized Lead Implementers and Auditors who have steered Indian IT firms and corporate departments through the entire certification process. They possess deep insight into auditor expectations, identify where firms typically stumble during Stage 1 audits, and understand how to construct an iso 20000 service management system (SMS) that is functional, lean, and compliant. Unlike abstract programs, our priority is on deployment and being audit-ready. You will gain the ability to: Determine the boundaries and relevance of your SMS for managed IT services, cloud migration services, and software development services. Develop governing policies, operational procedures, and tracking systems to demonstrate persistent advancement and adherence to the iso 20000 standard. Utilize functional expertise in managing data backup protocols, IT service execution flows, and cross-functional team management. While an iso 20000 certificate validates your grasp of the criteria, the true advantage lies in becoming the internal authority who guides your department toward operational brilliance and the capability to secure vital business tenders. This initiative is tailored for Quality Assurance experts, IT Managers, and consultants focused on corporate excellence. You may select between weekend cohorts or weekday evening tracks, both featuring full interactivity and archived recordings. Beyond instructional hours, you gain access to SMS documentation templates, audit readiness lists, and authentic industry case studies. Discover how to align IT functions with functional programming languages and digital tools to bolster service execution and market standing.
Excellent session—very informative and well explained. James Conklin, Project Manager, Harris Health System -- 
I wanted to let you know that I took and passed the PMP exam. Thanks to Learnersera and especially my Cincinnati course instructor, who was an excellent teacher and helped me immensely. Steve Ditty, Executive Director, Cogent IBS -- 
Trainer was good. Trainer was very engaged and interacting. Very much satisfied with the training. Stefan Long, Owner, MAGMAX Group LLC -- 
I was pleasantly surprised at the quality of this training. Yomi was awesome as a trainer and working to make sure that we understood the concepts. Controlling Cost and Controlling Risk are the most complicated, but Yomi spent time after class working through questions to help others understand. This class also helped to change my perception of the PMP being this MONSTER to something that I can I can successfully do. Nancy Davis, Sr. Project Manager , GK Software USA, Inc -- 
Great class with a lot of information and tips to prepare for the exam John Eric Nelson, Business Development Manager , WCA Waste -- 
It was a great course, covered all the things that i ended up hitting road bumps on. I was the only one in the class, but the trainer was just as involved as if it had been a full class. Mark Butler, Project Manager, Starbucks Via Aerotek -- 
The training was very intense but covered with course material. It was more than I expected. Bernadette Gilliam, Operations/Technical Support Analyst , The Johns Hopkins Hospital -- 
I thought the class was very informative. The instructor did an excellent job breaking down each chapter to where it was easy to understand. I was also very impressed with his commitment to help us pass ever after the class is over. Taylor Mitchell, Business Management, AT&T -- 
The training is a great introduction into the PMI mindset. Very informative and helpful Bryan Tamburro, Managing Partner, Arrakis Development LLC -- 
The training is a great introduction into the PMI mindset. Very informative and helpful Joseph Quass, Senior Financial Analyst , Stanford Healthcare -- 
Great! Lots of material and very helpful to not only learn the material but also prepare for the exam. Completely satisfied with the training. Jason Lui, Senior Product Manager, Ingenio -- 
I completed the Online Training Session and thought it was well put together and satisfied everything I expected. Brent Herring, Site Project Controls Manager , Performance Contractors Inc -- 
I really enjoyed how thorough trainer was with the course information and taking time to elaborate on areas that may have been somewhat confusing. He did a tremendous job in making sure that we knew what would possibly be on the exam and ensuring our confidence to take the exam within the next few months. Overall, I thought the course was great and trainer was exceptional in his teaching of the curriculum. Quentin Cheeks, Marketing & Communications Project Coordinator, Johns Hopkins Community Physicians -- 
